Shipping policy
Shipping Policy
Welcome to PaperNest. We are committed to delivering your stationery essentials quickly, safely, and efficiently.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery times:
- UAE: 2–5 business days
- GCC Countries: 5–10 business days
- International Orders: 7–15 business days
Delivery times may vary during peak seasons or due to courier delays.
Shipping Charges
- Free shipping on orders above $50
- Standard shipping charges are calculated at checkout based on location and order size.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details to monitor your shipment.
International Shipping
We currently ship to selected international countries. Customs duties, taxes, or import charges (if applicable) are the responsibility of the customer.
Delayed or Lost Packages
If your order is delayed or lost during transit, please contact our support team and we will assist you as quickly as possible.
Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate before placing your order. PaperNest is not responsible for delays or failed deliveries caused by incorrect information.
Damaged Items
If your package arrives damaged, kindly contact us within 48 hours of delivery with clear photos of the damaged product and packaging.
Contact Us
For shipping-related inquiries, please contact us at:
Email: support@papernest.com
Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM